Terms of Use
Applies to the Wasl and Wasl Pro apps.
Acceptance of Terms
By using the app, the user fully agrees to all of the terms and legal conditions.
24-Hour Guarantee
Our company provides a full guarantee on completed work; the user has the right to report any issue within 24 hours of the work's completion.
Free Repairs
When reported within the guarantee period (24 hours), our team will resolve the issue in full at no additional charge.
Expiry of the Guarantee
After 24 hours have passed from the delivery of the work, the guarantee expires, and any subsequent request is treated as a new, billable service.
Responsibility for Materials
The guarantee applies exclusively to the quality of the technician's workmanship; the company is not responsible for defective materials supplied by the customer.
A Safe Working Environment
The customer is obligated to provide a safe, respectful, and secure environment for the worker while they perform their duties.
Zero-Tolerance Policy
Any form of disrespect, insult, or inappropriate language directed at our staff is strictly prohibited under our zero-tolerance policy.
Right to Suspend Work
In the event of misconduct or disrespect, the staff member has the right to immediately stop work and leave the location.
Account Suspension
In cases of violation or misconduct, the company reserves the right to permanently ban the user's account and pursue legal action.
Payment Timing
The full service amount is collected from the customer upon completion and delivery of the work.
Official Payment Methods
Payment must be made only through the official prices and channels specified within the app (cash or electronic).
Prohibition of Off-App Transactions
Direct private arrangements between users and technicians outside the app are prohibited and are not covered by any guarantee.
Order Cancellation
The user may cancel an order before the technician is dispatched; standard travel fees may apply if the order is canceled upon or after the technician's arrival.
Age Requirement
The user must be at least 18 years of age to create an account and request services.
Force Majeure
The company is not liable for any delay or failure in service caused by events beyond its reasonable control (such as natural disasters or security crises).
Prohibited Content
Uploading images or content that is inappropriate, explicit, violent, or defamatory to a profile or the app is strictly prohibited.
Prohibition of Advertising
Users may not use their profiles or sections of the app for unauthorized advertising, external links, or commercial promotion without the official management's approval.
Termination and Suspension
The app's management reserves the full right to suspend or terminate any user account that violates these terms.